Question 1

Why is my personal information collected by The Avocado Tree Farm and how is it handled?

Accepted Answer

At The Avocado Tree Farm, we prioritise your privacy and the security of your personal information. When you book accommodation or interact with us through our website, we collect essential details — such as your name, email address and phone number, to ensure a smooth reservation process and deliver exceptional service.

Your information is used for:

1. Communication:  Sending updates on farm activities, new products and special promotions.
2. Service Improvement:  Tailoring our offerings to better suit your preferences.
3. Transaction Processing:  Managing and tracking your purchases and bookings.
4. Regulatory Compliance:  Meeting legal obligations and maintaining service security.

We strive to ensure the security, integrity and privacy of the personal information submitted to our site and continually review and update our security measures in line with current technologies. While no data transmission over the Internet can be guaranteed to be completely secure, we take all reasonable steps to protect your information and ensure its security on our systems once received.

Our employees and contractors who manage our information systems are required to maintain the confidentiality of any personal data. However, we are not responsible for unauthorised access to your information. If you wish to update or remove your details, please contact us and we will assist you promptly. Rest assured, we adhere to strict privacy laws to protect your data and enhance your experience at our serene and sustainable farm.

Question 2

Booking and Payment

Accepted Answer

When making a booking request through our website, we collect personal information to ensure effective service. This includes necessary details for your booking, all of which are handled securely and used exclusively for the booking process and related services.

Payment details are processed directly through our bank via a direct deposit method and no credit card details are retained by The Avocado Tree Farm. Rest assured, we prioritise the security of your payment information throughout the process.

When Booking Direct: 
Establish availability via Airbnb
Contact Julia directly - email, phone or website contact form
She will be in touch with confirmation, bank details, payment required and other relevant information.

Question 3

Cookies & IP Addresses

Accepted Answer

Our web servers collect your IP address to diagnose issues and support our services. This information is gathered in aggregate and cannot be traced to individual users.

We also use cookies to enhance your website experience. Cookies are small text files stored on your device that remember information like language preferences or login details.

Cookies serve two main purposes:
1. First-Party Cookies:  Set by us to improve security, store session IDs and analyse site usage for a better user experience.
2. Third-Party Cookies:  Used for advertising and marketing efforts.

These cookies help us understand your site usage and tailor our services to your needs.

Question 4

Modifications to Privacy Policy

Accepted Answer

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third-party websites that may be linked to the website.

Question 5

Contact Us

Accepted Answer

If we become aware of any ongoing concerns or problems with our website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at julia@theavocadotreefarm.com.au 
or phone: 0404 747 495.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website.

Why is my personal information collected by The Avocado Tree Farm and how is it handled?

Booking and Payment

Cookies & IP Addresses

Modifications to Privacy Policy

Contact Us

"Fresh Avocados, Nature's Delight Tiny Homes, Cosy Nights."

"Fresh Avocados, Nature's Delight
Tiny Homes, Cosy Nights."